Security

International Travel Notice:

Visa® Fraud Control confirmed that most fraudulent activity originates outside of the United States. Thus to help guard you against fraud, our Debit Card(s) have an international security block. If you plan to travel outside of the United States, we ask that you notify us at least one week prior to your trip at: 908-862-6966 option 3 and then option 4 to have the block temporarily removed and to ensure you can use your Debit Card(s) without interruption. The information you will have to provide us will include the exact dates of your travel and the country/countries you will be visiting; or the date(s) you will perform a non U.S based transaction and the country with which you will be transacting. For added security, you may still receive a courtesy call from our fraud monitoring service asking you to verify your international purchases.

Visa® is accepted worldwide, and by signing for purchases you ensure Visa® is processing the transaction. When using your Debit Card abroad, it’s recommended to use the credit option rather than using your PIN at participating merchants. If you enter your PIN instead, the payment is routed differently and some international merchants may not be able to process your PIN transactions, resulting in a declined payment. However, your Debit Cards will work in international ATMs by using your PIN.

Tips on Creating Passwords

Your personal information and accounts are better secured with a strong password. Weak passwords can leave your computers, personal information and accounts vulnerable for attacks. A weak password could contain a username, an actual name, or the name of a company. In fact, it could be a complete word from the dictionary, i.e., password. Create a strong password that you will remember. Make it complex by mixing upper and lower case letters, mixed with numbers.

The National Credit Union Administration (NCUA) Warns about Telephone Fraud

The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.

NCUA urges consumers to never verify or release personal financial information to unknown callers.

Security Tip

One’s identity is one of your most valuable assets. Motion is committed to teaching members how to prevent identify theft and report fraud. Shred documents that contain your name, address and other sensitive data.

For more fraud alerts information click here.